The DCRL Grievance Redress Process is overseen by a team in DCRL Office in Babarmahal, Kathmandu.
An ‘Affected Party’ is any community, group, or individual who believes they have been or may be negatively impacted by DCRL’s failure to follow its Environmental and Social Safeguard guidelines in the implementation of project activities. A complaint may be filed by any affected Party. There is a risk that confidentiality will stymie efforts to resolve complaints, and complainants will be notified if confidentiality threatens the process.